We strive to pair you with the most appropriate mask equipment to fit your preferences. If you’re uncertain which mask is most appropriate for you, we recommend trying our sizing guides available on our website or you can reach out to us by phone at 1 (844) 688-2727 or email at support@airvoel.ca.

When getting accustomed to PAP therapy, persistence is key and the mask that you are using now could be the most appropriate mask for you. If you feel there are significant issues with your mask, we offer a 30-Day Mask Guarantee on eligible masks where we can replace your mask with a different size or type. Please read the following details carefully:

• The exchange request must be made within 30 days from the date of your purchase.
• You are responsible for shipping both ways and returning your current mask back to us.
• To exchange your mask for one with a higher cost, you will have to cover the difference.
• Mask Guarantee can be performed only one time per customer.

Air Voel accepts returns on sealed and unused CPAP Machines, Masks, and certain accessories within 30 days from the date your order shows that it was delivered. Opened and used CPAP, APAP, BiPAP, Portable PAP devices and batteries cannot be exchanged or refunded. These devices are personal medical devices and cannot be resold to other individuals. Special consideration may be granted under such circumstances as critical illness or a change in diagnosis of the intended user. The equipment must be unused and have all its accessories. Please contact us for more details.

Please Note: Manufacturer warranties and repairs are decided upon at the sole discretion of the manufacturer.

To begin a return, you must start a return authorization by email at support@airvoel.ca or by phone at 1 (844) 688-2727. You will be provided with a ticket number and instructions to begin the return process. Please provide us with your return tracking information as soon as possible. Air Voel is not responsible for any incurred shipping costs or issues in transit associated with your returned product(s) and we recommend requesting further information from your shipping carrier.

Air Voel does not offer refunds to your billed payment method. You can either exchange the item for a different size or type of a similar product or we can issue you a digital gift card that can be used towards the purchase of any product at airvoel.ca. You will not be credited any shipping costs associated with the original shipment, and a 15% restocking fee will be deducted from the credit.

Air Voel acknowledges that CPAP equipment is often covered by insurance and, in some provinces, may be eligible for provincial funding. However, Air Voel does not participate in provincial assistive devices health funding programs, including but not limited to Ontario’s Assistive Devices Program (ADP), British Columbia’s Provincial Respiratory Outreach Program (PROP), and Alberta’s Aids to Daily Living (AADL). It is important to note that if equipment is purchased, the mask and hose unsealed, and the machine used, and it is subsequently discovered that the customer may be eligible for provincial funding not supported by Air Voel, no refund or credit will be issued. Customers are responsible for conducting due diligence and verifying coverage prior to purchase. For more info, please visit Insurance Coverage.